The first and most important message to our clients - we are still here for you. Thanks to the high-tech, ahead-of-the-curve approach our firm has taken over the years, the vast majority of our attorneys, departments, and staff were already equipped to work from home. Likewise, we have been conducting intake and other client interactions via telephone and teleconference for many years. We are prepared to protect our clients’ legal interests with the same zeal and dedication that we have always used.
What does this mean for our valued clients at SJG? Our legal specialists are still available for virtual case evaluations 24 hours a day, and our team is fully capable of handling all aspects of your case via phone and email, subject to the limitations of outside agencies such as Courts, insurance companies, and defense law firms, many of which are either closed or significantly curtailed. For everyone’s safety, we are not offering in-person consultations at this time.
Please note the following changes during this time:
Though our office is discouraging in-person meetings, each of our employees has access to your file and to each other. So, we are available to work on your case remotely, again – subject to the limitations of outside agencies and forces.
Most of the Civil Courts in the State are closed for hearings and trials. When they re-open, we will keep you updated.
We have been notified by several other firms and insurance companies that, because their offices are closed, they are not currently able to communicate on some matters. Please be patient with us as we work with those impacted firms and insurance carriers.
Many in-person meetings, mediations, depositions, hearings, and trial settings are currently canceled and will need to be rescheduled for a later date. We will let you know in advance if any in-person appearance involving you is canceled and requires rescheduling.
Please note that our entire team is committed to advancing our client’s claims and cases throughout this period, and we shall. That being said, we would ask for your patience over the next several weeks in the event of delays in responding to emails, phone calls, etc. We understand you may have questions or concerns about your cases, treatment, etc. We WILL respond to all clients’ questions and concerns, but please bear with us as we work through this unusual and difficult time period. If you have an urgent situation and have not heard back from your normal point of contact or their supervisor after a reasonable amount of time, please contact our Client Satisfaction Team at [email protected].
Thank you all for your understanding and patience during this time, and we wish you and your families good health and safety.
Signed,
The Attorneys and Staff of Trust Guss Injury Lawyers